This Privacy Policy ("Policy") describes how 888stars ("we", "us", "our") collects, processes, stores, and protects the personal data of players who use the 888stars platform ("you", "your"). It applies to all interactions with 888stars — including account registration, deposits and withdrawals in PKR, betting activity, use of the VIP Club, participation in the Refer a Friend programme, and any contact with our customer support team.
By registering an account on 888stars you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described. If you have questions about anything in this Policy, contact us at support@888stars.ws before proceeding. We have tried to write this Policy in plain, clear English because we believe you deserve to understand exactly how your information is handled.
01About This Privacy Policy
888stars is the data controller for personal information collected through the platform. This means we are responsible for deciding how and why your data is processed, and for ensuring it is handled in accordance with applicable data protection principles.
This Policy covers all products and services available on 888stars, including sports betting (cricket markets, live in-play, betting odds), crash games, jackpot slots, Teen Patti, and any other gaming products offered from time to time. It also covers all interactions via our customer support channels, email, and live chat.
This Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which contain additional information relevant to your account at 888stars.
Plain language commitment: Where possible, 888stars writes its policies in plain English suited to Pakistani players. If any section of this Policy is unclear, please contact our support team and we will explain it to you personally.
02Personal Data We Collect
888stars collects the following categories of personal information from players:
2.1 Identity Information
- Full name as it appears on your CNIC or other official identity document
- Date of birth (used to verify you are 18 years of age or over)
- CNIC number or passport number, provided during account verification
- Photograph of your identity document, where requested for verification purposes
2.2 Contact Information
- Pakistani mobile phone number registered to your account
- Email address associated with your account
- City and province of residence (used for regulatory compliance and payment routing)
2.3 Account and Activity Data
- Login history including timestamps and IP addresses of access events
- Betting history across all product categories — sports, cricket markets, slots, Teen Patti, crash games
- Deposit and withdrawal history including amounts in PKR, payment method used, and transaction timestamps
- Bonus and promotion participation history
- VIP Club tier, loyalty points balance, and tier progression history
- Refer a Friend activity including referral links used and qualifying referrals credited
2.4 Technical and Device Data
- IP address at time of registration, login, and key account actions
- Device type, operating system, and browser version
- Session duration and page interaction data collected via first-party analytics
2.5 Payment Data
- Mobile wallet identifiers (phone number associated with JazzCash, Easypaisa, NayaPay, or SadaPay accounts)
- Bank account details (IBAN or account number) for IBFT withdrawals
- Last four digits and expiry of Visa or Mastercard cards used for deposits
What we do not collect: 888stars does not collect full card numbers, CVV codes, or complete wallet credentials. All sensitive payment data is handled by our PCI-compliant payment processors and only secure tokens are retained by 888stars.
03How We Collect Your Data
888stars collects personal data through the following channels:
- Direct from you: when you complete the registration form, submit verification documents, make a deposit, place a bet, contact support, or update your account settings.
- Automatically: when you access and use the platform, your device and browser transmit technical data including IP address, device identifiers, and session activity, which are logged by our platform infrastructure.
- From payment providers: when a payment transaction is processed, our payment processors share confirmation data — transaction reference, status, and PKR amount — with 888stars to update your account balance.
- From identity verification services: when you submit documents for KYC (Know Your Customer) verification, our identity verification partner processes the documents and returns a verification result to 888stars. Document images may be retained by the verification service in accordance with their own policies.
- From cookies and similar technologies: as described in Section 8 of this Policy.
04Why We Use Your Personal Data
| Purpose |
Data Used |
Why Necessary |
| Account registration |
Name, mobile number, email, date of birth |
To create and manage your 888stars player account |
| Age & identity verification |
CNIC, date of birth, identity documents |
Legal obligation — 18+ age verification before withdrawals |
| Processing PKR payments |
Payment method details, transaction amounts |
To execute deposits and withdrawals on your instruction |
| Fraud & AML monitoring |
IP address, login history, transaction patterns |
Legal obligation — detection and prevention of financial crime |
| Customer support |
Account data, communication history |
To respond to your queries and resolve issues |
| Responsible gaming tools |
Betting history, session data, deposit amounts |
To identify and respond to potential problem gambling indicators |
| Personalised bonuses |
Play history, VIP tier, preferred game types |
Legitimate interest — to offer bonuses relevant to your activity |
| Platform improvement |
Aggregated session and interaction data |
Legitimate interest — to improve platform performance and UX |
| Marketing communications |
Email, mobile number |
With your consent — promotional emails and SMS about 888stars offers |
05Legal Basis for Processing
888stars processes your personal data on the following legal bases:
- Contract performance: processing necessary to provide the 888stars service you have registered for — account management, bet settlement, payment processing.
- Legal obligation: processing required by applicable law — including anti-money laundering (AML) requirements, age verification, and fraud prevention obligations.
- Legitimate interests: processing that serves genuine business interests without overriding your rights — such as platform security monitoring, aggregated analytics, and responsible gaming detection.
- Consent: processing based on your explicit agreement — such as sending marketing communications by email or SMS. You may withdraw consent for marketing communications at any time by contacting support@888stars.ws or using the unsubscribe link in any marketing message.
Withdrawing consent: Withdrawing consent for marketing communications will not affect your ability to use your 888stars account or the processing of your data for contractual or legal purposes.
06Who We Share Your Data With
888stars shares personal data only in the following circumstances and only with the categories of recipient described below:
6.1 Payment Processors
To process deposits and withdrawals in PKR, 888stars shares necessary transaction data with our authorised payment processing partners — including JazzCash, Easypaisa, NayaPay, SadaPay, and our card processing provider. These partners receive only the information necessary to execute the specific transaction and are contractually bound to data protection obligations.
6.2 Identity Verification Services
When account verification is required, 888stars uses a third-party KYC service to verify the authenticity of identity documents. This service receives your identity document images and returns a verification result. The KYC provider operates under strict data protection standards and does not use your data for any purpose unrelated to verification.
6.3 Regulatory and Legal Authorities
888stars may disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts where legally required — for example, in response to a court order, a legally valid data request, or as part of AML reporting obligations. We will notify you of any such disclosure where permitted by law.
6.4 IT and Security Service Providers
888stars uses reputable third-party providers for cloud hosting, platform security, and fraud detection. These providers may process personal data on our behalf as data processors under written data processing agreements that prohibit them from using your data for their own purposes.
What we do not do: 888stars does not share, sell, rent, or trade your personal data with advertisers, data brokers, social media platforms, or any other third party for commercial or marketing purposes not directly related to your 888stars account.
07Payments, PKR Transactions and Data
All financial transactions on 888stars are denominated in Pakistani Rupees (PKR). Payment data is handled with the following specific safeguards:
- Card payment data (where applicable) is processed via PCI DSS-compliant payment processors. 888stars stores only the last four digits and expiry date of any card used, along with the payment processor's token reference.
- Mobile wallet identifiers (JazzCash, Easypaisa, NayaPay, SadaPay) are stored in hashed or encrypted form in our database and are used solely to route withdrawal transactions to the correct account.
- Bank account details provided for IBFT withdrawals are stored in encrypted form and are used exclusively to process your withdrawal instructions.
- Transaction records in PKR — including deposit amounts, withdrawal amounts, and dates — are retained for the period described in Section 9 for legal, compliance, and dispute resolution purposes.
- 888stars does not share your payment method details with other players, affiliates, or any party not directly involved in executing the transaction.
08Cookies and Tracking Technologies
888stars uses first-party cookies and similar technologies to operate and improve the platform. We do not use third-party advertising cookies or cross-site tracking.
8.1 Essential Cookies
These are required for the platform to function. They manage your login session, maintain your bet slip, and ensure the platform operates correctly across page loads. These cookies cannot be disabled without breaking the platform experience.
8.2 Analytics Cookies
We use first-party analytics to understand how players interact with different sections of the platform — which game categories are most visited, where players encounter difficulty, and how load times affect engagement. This data is aggregated and does not identify you personally.
8.3 Preference Cookies
These remember your platform preferences — such as preferred payment method and notification settings — so you don't need to re-enter them on every visit.
8.4 Managing Cookies
You can control cookie settings through your browser. Note that disabling essential cookies will affect your ability to log in and use your 888stars account normally. Disabling analytics or preference cookies will not affect your ability to place bets or access your balance.
09How Long We Keep Your Data
888stars retains personal data for only as long as necessary for the purposes for which it was collected, subject to any legal retention obligations:
- Active account data: retained for the lifetime of your account plus a reasonable period after closure to handle any post-closure queries, disputes, or legal obligations.
- Transaction records (PKR deposits/withdrawals): retained for a minimum of five years from the transaction date in compliance with applicable financial record-keeping requirements.
- Identity verification documents: retained for a minimum of five years following account closure or the last transaction, in compliance with AML regulations.
- Communication records (support emails, live chat logs): retained for three years following the closure of the relevant support case.
- Marketing consent records: retained until consent is withdrawn plus a reasonable period to document the withdrawal of consent.
When data is no longer required, 888stars uses secure deletion methods to ensure it cannot be recovered or reconstructed. Aggregated, anonymised data derived from your account activity may be retained indefinitely for statistical purposes — this data cannot identify you individually.
10Security Measures at 888stars
888stars implements the following technical and organisational security measures to protect your personal data:
- Transport Layer Security (TLS/SSL): All data exchanged between your browser or mobile device and the 888stars platform is encrypted in transit using current TLS standards.
- Encrypted data storage: Personal data stored in our databases is encrypted at rest. Password credentials are stored using one-way hashing algorithms — even 888stars staff cannot read your password.
- Access controls: Access to personal data within 888stars is restricted to staff with a legitimate operational need. Access is role-based and subject to audit logging.
- Two-factor authentication: Players may enable two-factor authentication (2FA) on their 888stars account as an additional security layer for login and sensitive account actions.
- Fraud monitoring: Automated systems monitor login patterns, transaction activity, and device fingerprints to detect and flag potentially fraudulent activity in real time.
- Penetration testing: 888stars conducts regular security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
Your responsibility: The security of your account also depends on keeping your credentials private. Never share your 888stars password with anyone. If you suspect your account has been accessed without your authorisation, contact support@888stars.ws immediately and request a password reset and account review.
11Your Data Rights
As a player on 888stars, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@888stars.ws. We will respond within a reasonable timeframe — typically within 30 days for straightforward requests.
Right of Access
You can request a copy of the personal data 888stars holds about you at any time. We will provide this in a clear, readable format.
Right to Rectification
If any information we hold about you is inaccurate or incomplete, you have the right to have it corrected. You can update most account details directly within your account settings.
Right to Erasure
You can request deletion of your personal data. This right is subject to legal retention requirements — some data must be kept for regulatory compliance even after account closure.
Right to Data Portability
You can request your personal data in a structured, machine-readable format, allowing you to transfer it to another platform if you choose.
Right to Restrict Processing
In certain circumstances, you can ask 888stars to restrict how we use your data — for example, while you dispute the accuracy of information we hold.
Right to Object
You can object to processing based on legitimate interests, including any profiling used to personalise bonus offers. You can opt out of marketing communications at any time.
12Children's Privacy
The 888stars platform is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is required before any withdrawal is processed and is conducted actively rather than relying solely on self-declaration.
If you believe that a person under the age of 18 has registered an account on 888stars, please contact us immediately at support@888stars.ws. We will investigate promptly and, where confirmed, close the account, void any betting activity, and return deposited funds in accordance with our minor account policy. Any data collected in relation to an underage account will be deleted following the resolution of the matter unless retention is required by law.
Parents and guardians: If you are concerned that a minor in your household may be accessing 888stars, you can use parental control software to block access to gambling-related websites. Contact our support team for information on how to report suspected underage access.
13Changes to This Privacy Policy
888stars may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to your registered email address summarising the key changes.
- Display a prominent notice within your 888stars account for a reasonable period following the update.
We encourage you to review this Policy periodically. Continued use of 888stars after any update constitutes acceptance of the revised Policy. If you object to any change, you may request account closure before the effective date, at which point any remaining real-money balance will be returned through your registered payment method.
14Contact Us and Privacy Complaints
If you have a question about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 888stars handles your personal information, you can contact us through the following channels:
- Email: support@888stars.ws — mark your email "Privacy Query" for priority routing
- Live Chat: Available within your 888stars account (Silver VIP tier and above)
- Response time: We aim to acknowledge all privacy queries within 48 hours and resolve them within 30 days
If you make a privacy request and are not satisfied with our response, you have the right to escalate your complaint. 888stars will provide you with relevant escalation information applicable to your situation upon request.
We take all privacy complaints seriously. Our dedicated privacy team will investigate any concern raised and provide you with a written response explaining our findings and any action taken. We do not dismiss privacy concerns — if you feel your data has been mishandled at 888stars, please tell us and we will address it.
Data requests processing time: Most straightforward data access or deletion requests are processed within 10 business days at 888stars. Complex requests — for example, those requiring manual data extraction across multiple systems — may take up to 30 days. You will receive a progress update if your request will take longer than the standard processing time.
